Scan for Orders Marked as Billed but Not Found on Invoices

It is possible to manually mark an order as having been billed without placing it on an invoice. A tool is available to locate such orders.

Follow these steps to run a scan for orders that are marked as billed but are not present on an invoice:

Go to the Billing view of OnTime Management Suite.
Change the view to Unbilled Orders.
Click the button labeled Tools.
Click the link labeled Scan for orders that have been marked as billed but do not appear on invoices.
When the scan completes, the option will be available to set the orders found back to an unbilled state.

Article ID: 242, Created: February 8, 2018 at 5:41 PM, Modified: September 17, 2019 at 7:38 PM