How to Enable User Defined Fields on the Tracking Page

OnTime Programs, Apps, and Portals > OnTime Customer Web Portal
User defined fields can help keep track of additional data that your company may need to include in the details of an order. By default, user defined fields are not visible on the Tracking page of the Customer Web Portal. Use the following steps to display user defined fields on the Tracking page:
  1. Within OnTime Management Suite, click on the Home tab.
  2. Click on General Options and select Customer Web Portal.
  3. Scroll down to the Tracking section and find the Available Columns list.
  4. Place a checkmark next to each field to be displayed on the Tracking page.
  5. Click OK to save the changes and close the General Options window
Note: Due to caching, changes to the Customer Web Portal may take up to 10 minutes to take effect.
Article ID: 267, , Modified: January 2, 2020 at 2:22 PM

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