If problems are encountered while attempting to install or uninstall OnTime Management Suite or OnTime Dispatch, the following troubleshooting tips may help.
Restart the PC
If files are currently in use or locked, this can prevent the installation from completing. If other software installations or updates are still waiting for the computer to restart, this may also block OnTime from installing. Restarting the computer may help eliminate these potential blocks.
Try Downloading Again
It may be that the downloaded setup file was corrupted. Try downloading the setup file directly from the
OnTime website again. Try using a different web browser, without download accelerators or other tools that manipulate downloaded files.
Temporarily Disable Antivirus and/or Security Software
In some cases, antivirus software may have quarantined the installation files used by the setup program. Try the following:
- Temporarily disable any antivirus or security programs running on the PC.
- Download the OnTime installer file again.
- Run the installer.
- Once the program is installed, be sure to reenable antivirus or security programs running on the PC.
Run the Setup File Locally
If you are executing the setup file from a network location, the above issue may occur. Try copying the setup file to a local drive on the PC and executing it from there.
Install as Administrator
Ensure that you have permission to install the program as an Administrator. The OnTime desktop apps do not require administrative permissions themselves to run, but administrative permissions are required for installation and updates.
Use the Microsoft Troubleshooter
The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs. It also fixes corrupted registry keys.