How to remove an old version of OnTime Mobile to update to a new version of OnTime Mobile

Installation and Setup
Note: This article applies to a discontinued operating system, Windows Mobile 6.5 and earlier.
If you are trying to upgrade to a newer version of OnTime Mobile, but cannot remove the older version, certain conditions in your Windows Mobile Operating System may be contributing. Try the following steps to resolve the issue:
  1. Try performing a soft reset on the device. This will generally free any resources that are locked and preventing the older version from uninstalling.
  2. After the soft reset, try removing the application by going to Start > Settings > System > Remove Programs. Remove the item Vesigo Studios OnTime Mobile.
  3. Try reinstalling the newer version of OnTime Mobile.
  4. If installation is still unsuccessful, open File Explorer which can be found under Start > Programs > File Explorer.
  5. Using File Explorer, navigate to the program files used by OnTime Mobile. These are located at My Device\Program Files\Vesigo Studios\OnTime Mobile\.
  6. Under this folder, locate the file named OTPPC.exe and delete it. Deleting the file by holding the stylus down on the file name until the context menu appears and then choosing Delete.
  7. Install the newer version of OnTime Mobile again.
  8. If installation is still unsuccessful, contact our Support team.
Article ID: 30, , Modified: September 16, 2019 at 12:00 PM

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