While the experts at OnTime and other software providers are well-versed in the intricacies of courier management solutions, no one knows your business like you do. The best and most valuable assessment of your company’s needs is your own. Below are five questions to ask yourself when evaluating courier delivery software to help decide which software is right for your business.
1. Is the software configurable to your company?
The way that your company works is unique. Your courier management software must be customizable to fit your unique needs and adaptable to your business processes. Consider the way that your dispatchers, drivers, and other employees work. If the software that you are considering requires that you completely overhaul the way that your business is run, you may want to consider a more flexible solution.
2. Is the software secure?
To feel assured putting your data and customer information into a software system, learn about their security. Find out how your data will be stored, when and where it will be secured, and what methods are used to keep your data safe. This information can help you to ensure that your chosen delivery software will fit with your current Firewall and IT infrastructure.
3. Can the software integrate?
If you use a variety of software systems to keep track of your customers, accounting, employees, and other important company data, your courier management software must be able to communicate with these programs. Look for a software with complex and varied integration options to allow you to connect your data and inform your company accurately.
4. Is the order entry process an improvement?
One of the major reasons that likely inspired you to investigate courier software is the potential to improve dispatching speed and effectivity. Certain features, such as autofill suggestions and pre-assigned pricing will be offered by the solutions which will have the largest positive impact on your order entry and dispatching processes.
5. Can the system function offline?
If you cannot connect to your data without an internet connection, drivers in remote areas will be unable to use your system. This can result in inaccurate data, missed deliveries, and other issues. Be sure that the software you select has the ability to function offline so that your data is always up-to-date and available to all of your users, no matter where they are.