Whether you haven’t tried courier software or you are unsatisfied with your current solution, you have been thinking about making an upgrade. If the following seven signs describe your courier company, the time to find a better courier software is now.
You do not have real-time visibility
Because your day-to-day is always evolving, you need to be able to make informed decisions at a moment’s notice. Your courier management software should allow you to analyze your entire company’s performance whenever you need. If you are always stuck waiting for reports from multiple systems and departments to be consolidated, your business will fall behind.
Your overhead is rising
With your scheduling spread across multiple or unreliable systems, you will likely experience difficulties managing deliveries. Late, unfulfilled, and cancelled deliveries may be more common. An effective courier software solution will provide you with the ability to track deliveries and notify customers of any delays at the moment they occur. With the records that you accumulate, you will be able to identify issues within your delivery management and automate the adjustments that will improve your business.
Your overall efficiency is unsatisfactory
You and your employees spend an inordinate amount of time on minute and manual tasks that should be automated by your courier management system. These tasks may be as simple as transferring information from a spreadsheet, or as complex as implementing the proper pricing configurations. In any case, this inefficiency is a drain on your company’s resources and a waste of your and your employees’ time.
You lack competitive advantages
If you are unable to offer the level of service and variety of options that your customers enjoy from competitors, an upgrade of your courier software may provide the competitive advantages that you are missing. Online tracking services, instant text and email notifications, and printable reports are some options that can help to facilitate better customer service.
Your departments are disparate
You lack sufficient mobile integration from your current courier software provider and your employees and customers are suffering for it. A lack of internal communication has negative effects on customer service and your bottom line. Up-to-date courier management software will provide you with the tools you need to facilitate proper communication, such as mobile applications, automated notifications, and built-in messaging services.
You are using an on-premises system
Lately, it may seem as though the advantages of cloud computing are being shouted from every rooftop. The support and security that hosted services can offer has outpaced on-premises solutions. You need to be able to access your information at any time, from any device. Cloud computing makes this possible.
Your current system doesn’t support your company’s complex needs
You are excited by the opportunities that technology has made possible within the courier industry, but you find yourself unable to implement these new innovations within your company because your current system simply will not support them. If your courier management solution is unable to grow and change with your business, you will likely find it is time to move on to a new service.
Interested in learning more about courier software in the cloud? Get a quick comparison of how your existing courier software may stack up against OnTime 360.